The aim of the site visit report is to: identify details regarding the site and to assess the site to ensure that 18WS can provide the contracted treatment and services to patients in the safest and most effective way possible. The site report provides a risk assessment of the site in relation to: Quality Planning, Financial, Pre-Assessment, Books, Covid-19 Management, Admissions, Procedure Room, Recovery/Discharge, Administration, Decontamination, Ongoing Communication & Vanguard Mobile Units
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After the Site Visit has been completed, any issues identified as a potential risk, which need to be resolved prior to the commencement of the contract are listed here. If a virtual tour has been conducted, please send the recording with the completed site visit report
Please click here to view our standard templates for each specialty - Clinical Staffing Templates
Please note that 18WS treats NHS patients who are the responsibility of the Trust with whom we are contracted. The Trust is CQC registered, therefore when 18WS staff are treating patients in the Trust, those staff must comply with Trust Policies in relation to clinical protocols, incidents & complaints etc. Therefore, the overall responsibility for managing complaints & incidents relating to patients treated by 18WS fall to the Trust. However, 18WS will gladly contribute towards the investigation of that incident/complaint and identify individual learning, making recommendations where appropriate. 18WS utilise Datix to record incidents and complaints. If an incident occurs then it is the responsibility of the Trust Link Nurse to enter details onto the Trust Safety Management System and the responsibility of the 18WS Nurse in Charge (NIC) to enter details onto the 18WS Datix system
In the event of an incident, please alert 18WS Governance team via the generic inbox: complaints_incidents@18weeksupport.com (complaints underscore incidents). Please do not include patient identifiers in this email. 18WS Governance team will contact the Trust via secure NHS email addresses for the details of the incident and to request the following paperwork: 1) All referrals/procedural records/consent forms/nursing and medical 2) Medical and nursing documentation/discharge paperwork and letters with any radiology reports and images 3) Any discharge/follow up letters. 4) If an SI is declared, then additional details regarding STEIS numbers and deadline dates to be included. A review and investigation can only be commenced upon receipt of the medical records. The clock starts for requested deadline dates when all the medical records and incident details are received. 18WS request that documentation be forwarded within 3 working days from when the Trust was first notified of the incident
In the event of a complaint, please alert 18WS Governance team via the generic inbox: complaints_incidents@18weeksupport.com (complaints underscore incidents). Please do not include patient identifiers in this email. 18WS Governance team will contact the Trust via secure NHS email addresses for the details of the complaint and to request the following paperwork: 1) All referrals/procedural records/consent forms/nursing and medical 2) Medical and nursing documentation/discharge paperwork and letters with any radiology reports and images 3) Any discharge/follow up letters. 4) Please include the PALS or complaint reference with the original complaint A review and investigation can only be commenced upon receipt of the medical records. The clock starts for requested deadline dates when all the medical records and incident details are received. 18WS request that documentation be forwarded within 3 working days from when the Trust was first notified of the incident. (In line with the Complaints process). 18WS do not interface directly with the patient, so ask that the Trust agree to ensure that formal / statutory duty of candour, as required is met at a local Trust level. Who will hold the overall responsibility for this? If the patient/family has additional concerns/questions regarding the incident/complaint please send using any reference number to: complaints_incidents@18weeksupport.com (complaints underscore incidents)*
Feedback Reports will be shared, monthly by the SDM, to give an overview of learning and actions taken; this will capture all incidents and complaints ‘closed’ within the 18WS Datix system for the previous month. 18WS propose this is added as an agenda item as part of the monthly contract review meetings. Should the Trust be aware of any incident or complaint that requires investigation/input from 18WS that was not escalated / reported to or by them at the time we request these are escalated to the SDM who will ensure they are logged on the 18WS Datix and managed accordingly
18WS Governance and Patient Safety Team can attend “Ad Hoc” Trust meetings, as required, for any incident or complaint review. In order that 18WS can monitor and act to drive continuous improvements where required, we request that any audit findings related to care / service delivered by 18WS are shared with the Governance team at: complaints_incidents@18weeksupport.com (complaints underscore incidents) Where applicable, 18WS request monthly sharing of JAG results & Ophthalmology Cataract data. Fire: in line with fire standards and H&S regulations 18WS rely upon the Trust ensuring: • 18WS are inducted to the local fire procedure (including number to call) • Fire alarm testing and evacuation • Adequate number of on-site fire marshals As 18Ws are delivering services within the Trust’s site we rely on the Trust ensuring maintenance and upkeep of safety measures in relation to: • PAT testing • Calibration • Equipment maintenance • Electrical Installation Condition Report (EICR), for buildings • Legionella/water temperature testing • Monitoring, action, and compliance of safety alerts