What can I smell, see, feel? Is it tidy? Does it feel disorganised, calm, or chaotic?
Am I greeted - can I help? Is there eye contact as I walk in the door, am I smiled at, am I left waiting, am I ignored? How does the ward clerk/ receptionist answer the telephone?
What is the reception area/ nursing station like? Is it tidy?
Are phones answered in a timely manner?
Things that feel worrying, patients looking unkempt, bed spaces untidy, is the ward area tidy? Is the environment noisy
Do daily Patient Safety Huddle meetings happen? Nursing, Medical and others