Contract Review Meeting

Trust*
Month*
Year*
Date of review*
DD slash MM slash YYYY
Agenda and minutes*
Attendees Welcomes/introductions Operational feedback – summary of weekly wash up calls Utilisation and activity => Productivity dashboard review => Costs per points utilisation => Opportunity to increase activity (current specialties) => Opportunity to increase activity (new specialities) Contract KPIs Complaint and Incidents Patient satisfaction Forward plan Escalations – Trust to communicate to 18WS any points of escalation Feedback from Trust Trust satisfaction rating 1-10 (1 – not satisfied and 10 – extremely satisfied)

Operational Feedback – Summary of weekly wash up calls

Operational Feedback	Date raised on call	Actions taken	RAG	Actions

There are no Entries.

Utilisation

Discuss and present/inserted screenshots productivity dashboard (Endoscopy only for time being) per location
Dashboards/Tables
Drop files here or

Max. file size: 1 GB.
Quarter
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Max. file size: 1 GB.
Month
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Max. file size: 1 GB.

Complaints

Patient identifier	Date of Complaint	Description of Complaint	Actions	Learning	Closed?	Actions

There are no Complaints.

Incidents

Patient identifier	Date of Incident	Description of Incident	Actions	Learning	Closed?	Actions

There are no Incidents.

Only external incidents should be reports

Patient Satisfaction
The quality of our service
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Likelihood to recommend
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On arrival at the department, were you made to feel welcome?
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For your appointment, were you seen:
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Did the staff involved in your care introduce themselves?
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If late, were you kept informed of any delays …?
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Did you have confidence and trust in the nurse caring for you?
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Did you have confidence and trust in the doctor caring for you?
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Were you happy with your immediate post-treatment care?
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Were you given clear information on the outcome?
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Were you involved fully in decisions about your treatment?
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Do you feel you were treated with respect & dignity?
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When you left, did you understand the next steps in your plan of care?
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Was the procedure explained to you by a doctor or nurse?
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Did you receive adequate pain relief during your procedure?
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Were you given information on what to expect after the procedure?
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If you had questions, did you get answers you could understand?
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Were you given a copy of the report?
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Were you given adequate time to recover?
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Were you (told) who to contact for advice after the procedure?
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Add quarter breakdown

Utilisation

Patient Satisfaction

18 Week Support

London

Birmingham

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