Medway NHS Foundation is a single-site hospital based in Gillingham, Medway Maritime Hospital, which serves a population of more than 424,000 across Medway and Swale. Demand for endoscopy services was challenged prior to COVID-19, with 814 patients waiting to be treated and during the COVID-19 outbreak the waiting was growing by 60+ patients per week. Medway NHSFT and 18 Week Support had an established
working relationship prior to COVID-19.
Medway created a new and innovative partnership with 18 Week Support to provide the clinical staffing and Care UK to provide ‘clean’ endoscopy facilities in a separate location, allowing all to work closely together to address the rising backlog and minimise risk of cross infection by COVID-19. The partnership enabled each team to provide the different elements needed to build a successful system.
We helped the Trust deliver an efficient 7-day service and significantly reduce waiting lists cost effectively. Over one weekend, we saw 275 outpatient patients and carried out 50–60 day cases.
This produced some significant time-saving initiatives for outpatients, as well as a number of positive outcomes in both perioperative and post-operative stages of care.